Customer Care
Contact Us
We are here to help with your FILIPPA K shopping experience. Whether you have a question about an order, shipping update, return, exchange, product detail, or account access, our support team will review your message and reply as soon as possible.
Email Us
Please use this email for all customer support requests related to your FILIPPA K order or shopping account.
Support Hours
Monday–Friday, 9:00 AM–6:00 PM
Our usual response time is 24–48 hours. Messages sent outside customer service hours will be reviewed on the next business day.
What to Include in Your Message
To help us assist you more efficiently, please include clear details about your request when you contact us.
- Your full name
- Your order number, if available
- The email address used at checkout
- A brief description of your question or issue
- Photos, product names, or item details if they are relevant to your request
Order Support
Contact us if you need help reviewing an order, checking order details, correcting information after purchase, or understanding the next steps for your FILIPPA K order. Please include your order number so our team can locate your request quickly.
Shipping Support
For shipping questions, please send us your order number and the email address used at checkout. We can help review available shipment details, delivery questions, and related order updates.
Returns & Exchanges
If you need help with a return or exchange, contact us before sending any item back. Include your order number, the item name, and the reason for your request so we can provide the correct next steps.
Product Questions
Our team can help with product questions before or after purchase, including style details, sizing questions, color information, item availability, and general product guidance.
Account Help
If you need assistance with account access, account details, or checkout-related account questions, please email us with the address connected to your FILIPPA K account.
Contact Form
Use the contact form on this page if you prefer to send your request directly through the website. Please include the same details listed above so our team can respond with the most accurate support.
Your privacy matters to us. Information you share with customer support will be used to review and respond to your request and should only include details relevant to your order or question.
We’re Here to Help
Thank you for contacting FILIPPA K. We appreciate your patience and will do our best to provide clear, helpful support within our usual response time.
