30-Day Return Window

You may request a return within 30 days of receiving your order. To begin the return process, contact customer service at [email protected] before shipping your item back.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for a return, your item must meet the conditions below.

• The return request must be made within 30 days of delivery.
• The item must be unworn, unused, unwashed, and undamaged.
• The item must be in its original condition with tags and packaging included where applicable.
• The item must not be marked as final sale or otherwise listed as non-returnable.
• Proof of purchase, such as an order number or order confirmation email, may be required.

Item Condition

Returned items are inspected after they are received. Items that show signs of wear, washing, damage, alteration, stains, odors, or missing original components may not qualify for a refund.

Please pack your return carefully to help protect the item during transit.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale, if applicable.
• Items that have been worn, washed, damaged, altered, or used.
• Items returned without required tags, packaging, or proof of purchase where applicable.
• Items sent back without first contacting customer service for return instructions.
• Gift cards or similar non-physical products, if offered.
• Personalized, customized, or hygiene-sensitive items, if offered and clearly marked as non-returnable.

How to Start a Return

To start a return, please follow these steps:

1. Email our customer service team at [email protected].
2. Include your order number, the email address used at checkout, the item you want to return, and the reason for your return request.
3. Wait for our customer service team to provide the correct return instructions and return details.
4. Follow the provided instructions carefully when preparing and sending your return.

Return Shipping Cost

FILIPPA K offers 30 Days Free Returns for eligible return requests. Customer service will provide the correct return instructions and return details after your request is reviewed.

Returns sent without following the provided instructions may not qualify for free return service and may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Exchanges

If you need a different size, color, or item, please contact customer service at [email protected]. Our team will explain the available options based on your order and item status.

In some cases, the fastest option may be to return the eligible item and place a new order.

Damaged or Wrong Items

Please inspect your order after delivery. If you receive a damaged item, incorrect item, or missing item, contact us as soon as possible at [email protected].

Include your order number, a clear description of the issue, and photos of the item, packaging, and any visible damage. This helps our team review your request more efficiently.

Final Sale Items

If an item is marked as final sale, clearance final sale, or non-returnable at the time of purchase, it may not be eligible for return, exchange, or refund unless required by applicable law or unless the item arrives damaged or incorrect.

Contact Information